Support
Shipping Information
Everything you need to know about how Cardjutsu orders are shipped, what's covered, and how to pack like a pro.
Shipping Requirements by Product Type
How an order must be shipped depends on the product type, the number of items, and the total order value. The table below outlines the minimum requirements sellers must meet.
| Product | Shipping Method | Packaging Minimum |
|---|---|---|
| Singles (1–14 cards, under $75) | Buyer chooses Letter ($1.50) or Tracked ($8.49) at checkout | Penny sleeve + top loader, sandwiched between cardboard or in a team bag |
| Singles (15–99 cards, under $75) | Tracked shipping required — buyer pays $8.49 at checkout | Each card in penny sleeve + top loader; bubble mailer or small box |
| Singles (100+ cards, under $75) | Bulk Tracked shipping required — buyer pays $11.00 at checkout | Cards in sleeves and stacked in deck boxes / card savers; small box with padding |
| Any order ($75+) | Tracked shipping — free to buyer (seller procures label) | Each card in penny sleeve + top loader; cards secured to prevent shifting |
| Any order $100–$249 | Tracked shipping; optional signature confirmation available for $4.00 | Same as tracked orders; buyer may add signature confirmation at checkout |
| Any order $250+ | Tracked shipping with mandatory signature confirmation (free to buyer) | Same as tracked orders; signature required at delivery — seller must include it |
| Sealed Product (booster boxes, bundles) | Tracked shipping required for all sealed orders | Bubble wrap or foam padding; sealed in a box — never a bare envelope |
| Accessories (playmats, deck boxes, sleeves) | Standard or tracked depending on value; tracked required at $75+ | Appropriate box or padded mailer to prevent bending or crushing |
Order Value Thresholds
| Condition | Shipping Cost | Who Pays |
|---|---|---|
| 1–14 cards AND under $75 | $1.50 Letter (PWE) or $8.49 Tracked — buyer choice | Buyer |
| 15–99 cards AND under $75 | $8.49 Tracked (mandatory — too many cards for a letter envelope) | Buyer |
| 100+ cards AND under $75 | $11.00 Bulk Tracked (mandatory — needs a small box) | Buyer |
| Order $75 or more | Tracked label — free to buyer (seller procures) | Seller |
| $100–$249 order value | Tracked label + optional signature ($4.00) | Buyer pays $4.00 at checkout if they choose it |
| $250+ order value | Tracked label with mandatory signature confirmation | Seller (free shipping + free signature for buyer) |
| All sealed product | Tracked label (seller procures) | Seller (free shipping for buyer) |
The $1.50 flat letter rate covers a standard stamp and plain white envelope. Free tracked shipping applies to orders of $75 or more — card-count thresholds (15+ or 100+) determine which paid tracked tier applies when the order is under $75.
Letter Shipping — Envelope & Stamp Guide
Letter shipping uses a standard #10 envelope (max 6⅛" × 11½", ≤¼" thick, ≤3 oz). Once a package goes over a quarter-inch thick, USPS treats it as a parcel — that's why 15+ cards must ship Tracked, and 100+ cards require a Bulk Tracked label in a small box.
| Cards in package | Packaging | Postage (approx.) |
|---|---|---|
| 1–4 cards | Plain envelope + top loader | 1 stamp ($0.78) |
| 5–10 cards | Plain envelope + 2 top loaders or team-bag stack | 2 stamps ($1.07) |
| 11–14 cards | Plain envelope, may need rigid insert | 2–3 stamps ($1.36) |
| 15–99 cards | Bubble mailer or rigid mailer | Tracked label ($8.49) |
| 100+ cards | Small box with padding (deck boxes / card savers stacked) | Bulk Tracked label ($11.00) |
Bubble mailers and small boxes are non-machinable and cannot ship at the letter rate. The $1.50 buyer-paid letter fee assumes a standard envelope; sellers absorb any stamp or label costs above what the buyer-paid fee covers.
Tracked Label Required? We Recommend Pirate Ship
Orders of 15–99 cards require a tracked label (buyer pays $8.49 at checkout). Orders of 100 or more cards require a Bulk Tracked label in a small box (buyer pays $11.00 at checkout). Orders totaling $75 or more, or any sealed product, require a tracked shipping label that the seller absorbs (free to buyer). Orders totaling $100 to $249 allow buyers to add signature confirmation for $4.00 at checkout. Orders totaling $250 or more require mandatory signature confirmation at delivery, included free of charge to the buyer — the seller must select a service that includes it. We recommend Pirate Ship — it's free to sign up, has no monthly fees, and offers the cheapest USPS and UPS rates available.
What's Covered for Buyers
✅ Covered
- Items damaged due to inadequate seller packaging
- Items lost in transit (tracked orders only)
- Wrong item or wrong condition shipped
- Counterfeit or misrepresented products
- Missing items from a multi-card order
❌ Not Covered
- PWE orders lost in transit (no tracking available)
- Buyer remorse or change of mind
- Minor wear consistent with the listed condition
- Damage caused after delivery (buyer's responsibility)
- Claims filed outside the required timeframes
PWE orders ship without tracking — both buyer and seller accept the inherent risk. For high-value singles, we strongly recommend selecting sellers who offer tracked shipping or purchasing enough to reach the $75 threshold for automatic tracking.
Seller Shipping Timeline
Sellers must ship all orders within 48 hours of the purchase being placed. Failure to ship within this window may result in automatic order cancellation and account review.
For tracked orders, the tracking number must be uploaded to the platform within the same 48-hour window. Buyers receive automated email notifications when tracking is available.
Incorrect Shipping Address
Your shipping address is shown for confirmation during checkout. If you realize after placing an order that the address is wrong, contact the seller immediately through Order History. There is usually a short window before the order ships in which the seller can cancel the order (so you can re-place it) or, at their discretion, ship to a corrected address.
Once an order has been marked as shipped, the address cannot be changed and the order is not eligible for a refund based on an incorrect address. You will need to arrange a redirect with the carrier or recover the package from the address you provided. If the package is returned to the seller as undeliverable, our standard Return to Sender process applies (see the Returns page).
Prohibited Shipping Practices
- Shipping cards loose in an envelope without a top loader or card saver
- Using duct tape, packing tape, or adhesive directly on card sleeves or top loaders
- Reusing heavily damaged or structurally compromised packaging
- Shipping sealed product in envelopes or without adequate padding
- Intentionally delaying shipment beyond the 48-hour window
- Providing fake or incorrect tracking numbers
Cardjutsu is a DBA of Rift Emporium LLC and follows the same marketplace shipping standards used across the Rift Emporium family.